Question 1

Is Calemio HIPAA/KVKK/GDPR compliant?

Accepted Answer

Yes, on all three. Patient data is AES-256 encrypted at rest and in transit, held in secure encrypted storage, and we sign a Data Processing Agreement on request. We've been audited for KVKK and GDPR; HIPAA-compliant plans are available for US practitioners on Pro.

Question 2

I work at multiple clinics. Will my data get mixed up?

Accepted Answer

No. Calemio's Accounts model keeps each practice (institution, private practice, group practice) in its own Business Account, while your Personal Account is your individual profile. Patient records, treatment notes, and financial data never cross the account boundary, and on the KVKK/GDPR side this isolation is auditable. Only the calendars coordinate in the background, purely to prevent double-booking. Switch accounts in seconds with the pill in the top-right header.

Question 3

Are there annual contracts or cancellation fees?

Accepted Answer

No. Calemio has no annual lock-in and no cancellation fees. Monthly subscription, cancel any time with one tap, no legal threats, no surprise invoices, no hidden auto-renewal clauses. Unlike marketplace platforms that hold you hostage, control always stays with you.

Question 4

Does Calemio send patients to me? Do you take a commission?

Accepted Answer

No. Calemio isn't a marketplace, it's your clinic's own infrastructure. We don't charge commissions for referring patients, sell 'visibility boost' packages, or run ad invoices. You grow your own brand independently; we're just the layer between you and your patients, and we have no intention of becoming anything more.

Question 5

Can Mio text my patients in Turkish?

Accepted Answer

Yes. Mio speaks Turkish and English out of the box, and matches your tone. She also honors quiet hours, no midnight reminders, ever.

Question 6

Can I bring my existing patient list into Calemio?

Accepted Answer

Yes. Add patients one by one, or snap a photo of your notebook or list page and let the AI read the names and phone numbers. Your data is stored encrypted with AES-256.

Question 7

What happens if I cancel?

Accepted Answer

You keep everything. Your patient records, notes and treatment history stay yours for as long as your account is open.

Question 8

Does it work offline?

Accepted Answer

The calendar, patient records, and notes work fully offline. Mio pauses when you're offline and catches up once you reconnect. Treatment notes sync encrypted when safe.

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